Emotional Intelligence and Corporate Social Responsibility – is there a fit?

June 3, 2010

Is there a link between Emotional Intelligence and Corporate Social Responsibility? Let’s look at what emotional intelligence (EQ) and corporate social responsibility (CSR) are first.

World Business Council for Sustainable Development definition: “Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as the local community and society at large.”

And emotional intelligence? I like the Six Seconds definition: “Emotional Intelligence is being smart with feelings so you can develop optimal relationships with yourself and others.”

Mark from Life Options (http://www.markthecoach.com) connects the two: “CSR revolves around an organisation having a sense of belonging, ownership & responsibility towards the community it operates in, and manifesting it through projects it undertakes that benefit the community at large. This obviously involves having an…EQ… corporate culture of collaboration, accountability, selfless giving and achieving goals responsibly.”

Whether the organisation wants to reach out to clients and customers, or engage employees in the mission of reaching out, emotional intelligence is involved.

Joshua Freedman from 6seconds.org adds: “…if a company wants truly motivated employees, they need to consider the deep motivators of purpose, belonging, and significance.  Effective CSR isn’t just about “responsibility” to the community, and should definitely not be just about marketing… But can be part of the overall people-strategy and building a place where top talent is committed to being and doing their best.”

So what does all this mean? It’s not about the money!  It’s not about carbon credits or offsets. It’s not just about donations to community projects. It’s about loyal and productive employees enjoying their roles and enhancing the organisation because they feel engaged and valued.

Notice that in CSR, Corporate comes first, then Social. It will not work well to endeavour to put on a public face of CSR, only to have the employees unhappy and undermining the company in front of clients and customers.

There is a company that a family member used to belong to that engages in CSR. Yet he is not the only one that I have heard complain about the way that company manages its people. While the company is trying to build a public face of CSR, the employees are busy complaining about them. The two are at odds with each other.

Emotional Intelligence encourages employees to work together, to “develop optimal relationships”. Once optimal relationships exist between employees, then the company benefits through optimal relationships with clients and customers.

There are ways to find out the “emotional climate” of your organisation and to enhance emotional intelligence. If you would like more information, contact Jenni Wright by email: goingyourway [at] fastmail.fm


What a 5 year old taught me about gratitude

November 29, 2008

What a 5-Year-Old Taught Me About Gratitude  – by Tony Mase 

© Tony Mase – All Rights Reserved



One beautiful summer day, shortly before he started kindergarten, my son, who was five-years-old at the time, and I were driving somewhere (more than likely a toy store :-)), when, seemingly out of nowhere, he asked me what I knew about this “God thing”, as he phrased it. 

As simply as I could put it, I shared with him my personal belief… 


That One is All and All is One. That one Intelligent Substance manifests itself as what appears to be many elements of the material world. 

Simply put… 

We’re all made from the same Stuff, a Thinking Stuff. 

After I finished my simplified explanation of this concept, he sat there quietly for a moment or two, staring out the car window, then he looked at me and said… 

“Daddy, that makes sense!” 


With “ah-ha” written all over his face… 

He added… 

“So that’s why you’re always telling me to love my neighbor as myself and to treat other people the way I want to be treated, because we’re all one, right Daddy?” 

At age five… 

He got it! 🙂 

Not long after our “God talk”, as he likes to refer to it, impressed by his insight and “feeling my oats”, I guess, I decided to tackle a very simplified version of the concept of gratitude to the Formless (the one Intelligent Substance from which all things are made), the importance of expressing gratitude to the Formless, and the various ways in which we might express our gratitude to the Formless, with him. 

As I was enthusiastically waning on and on (I guess I got a little carried away :-)) about how to express gratitude to the Formless, he sat there with a puzzled look on his face (okay, actually it was his “you idiot” look :-)). 


Obviously unable to take it anymore… 

He piped up and said… 


“Since we’re all made from the same stuff, isn’t saying thank you to someone else the same thing as saying thank you to the stuff?” 





Out of the mouths of babes. 🙂 

You know what? 

He was absolutely right! 

I frequently see folks going to great lengths in their effort to develop and incorporate an “attitude of gratitude”, as Wallace D. Wattles put it so well in his classic masterpiece “The Science of Getting Rich”, into their lives, lugging around special gratitude crystals, rocks, or stones, keeping special gratitude journals, and/or resorting to all sorts of other “props and crutches” as I like to refer to them, when *all* that’s *really* required is developing the simple habit of saying “thank you”. 

I believe it was Meister Eckhart, the influential fourteenth century German theologian, philosopher, and mystic, who once wrote: 

“If the only prayer you ever say in your whole life is ‘thank you,’ that would suffice.” 

No doubt about it! 


As I learned from my five-year-old… 

We can continuously express that prayer of gratitude to the Supreme, for *all* we have and enjoy, by simply developing the habit of consistently saying “thank you” to one another. 

Once again… 

Thank you son! 🙂 


Tony Mase is a serious student of the works of Wallace D. Wattles and the publisher of “The Science of Abundant Life” ebook by Wallace D. Wattles… 


“The Science of Abundant Life” by Wallace D. Wattles

“The Science of Getting Rich” by Wallace D. Wattles together

with Wallace D. Wattles’ “The Science of Being Well”, “The

Science of Being Great”, “How to Promote Yourself”, “The New

Science of Living and Healing” and “Hell-fire Harrison”.

Click Here => http://www.thescienceofabundantlife.com




October 6, 2008


A wordle.net text cloud of emotional intelligence

A wordle.net text cloud of emotional intelligence

I just found this amazing website where you can put in a lot of text and create a “word cloud”. This is one I created with text from the steps to emotional intelligence. 


Go to wordle.net and make your own – it’s fun!

Recommended reading …

April 28, 2008

Amazon.com Widgets

The Dalai Lama the torch relay and emotional intelligence

April 19, 2008

Ms Jenni Wright from http://www.emotionalintelligenceaus.com talks about the Dalai Lama the torch relay and compassion. 

The Dalai Lama has been in Seattle for a five-day Seeds of Compassion conference. Organisers say his visit was expected to draw more than 150,000 people. The conference featured dozens of workshops on various subjects, beginning with a panel discussion on the opening day with the Dalai Lama on “The Scientific Basis for Compassion: What We Know Now.” He was determined to attend the Seattle conference because of his commitment to global peace, organisers said. 

In recent days, the Dalai Lama has been very open in his comments about the Olympics, the torch relay and Tibet. The Dalai Lama ‘…wants compassion for both sides, for the Tibetans, for the Chinese brothers,” said Lama Tenzin Dhonden, a Tibetan monk who spearheaded the development of the conference. 

Compassion comes in two forms – compassion for self and compassion for others. Compassion never excuses obnoxious behaviour. Instead it makes us more aware of hurts and feelings that may be below or behind the behaviour and move towards the person in compassion rather than to further attack someone who is already wounded or hurting. 

Daniel Goleman, author of Emotional Intelligence Why it can matter more than IQ says we are all born with the capacity for empathy, but we sometimes choose to ignore it. In the very new science called social neuroscience Goleman says it shows that we have the default wiring to help others. We feel with a person automatically. See http://www.ted.com/index.php/talks/view/id/200 

Why is it then that we can walk by someone in need in the street? In his talk, Goleman comes to the conclusion that all it takes for compassion to happen is that a person become aware that compassion is needed. This can be a call to action for others, who then rally round and assist. 

Compassion, often called empathy, is certainly one of the emotions that is gaining attention in research. Other speakers at the Seeds of Compassion conference will explore the new research that shows infants can mirror emotions much earlier than previously thought. 

What if compassion were rife rather than violence? What if we carefully trained our children in compassion? Children are obviously learning about emotions sooner than we thought, so would it be a thought to teach them how to manage emotions well? There was a saying when I was younger that attitudes are caught not taught. What are we teaching our children about attitudes, about the way to behave? 

Why wait until another tsunami, hurricane or other catastrophic world event? Compassion in the small, everyday circumstances of life can have a ripple effect that CAN change the world. The Dalai Lama believes it, and so do I. 


Jenni Wright

Emotional Intelligence Consultant

Adelaide, South Australia


Email: eqadelaide@bigpond.com

Emotional Intelligence

December 22, 2007

Facilitating change …<p> Facilitating change…
Welcome to https://emotionalintelligence333.wordpress.com.

On this blog you will find information that can help you improve your work, your life and your relationships. Please browse the pages, learn, experience and share your views. I enjoy hearing how emotional intelligence changes lives.


Jenni Wright

Emotional Intelligence Consultant

Adelaide, South Australia


Email: eqadelaide@bigpond.com